Skip to main content

Rapid Platform Support

The Assistance panel​

When you need help in Explorer, reach for the Assistance panel.

Assistance Panel at the top right of Explorer

Here you can ask general questions as well as make support requests for tougher problems.

Making support requests​

To make a support request, open the Assistance panel and switch it to support mode. Here you can send in your request or ask about existing requests.

Example support request form

What to expect​

Email

After making a request it will be sent to the Rapid support team for Triage and you will receive a confirmation email.

Example email showing ticket subject and go-to chat button

Chat

This email will also include a link to a Teams chat. This chat provides a dedicated space to communicate about the support request. You can add additional people if required to help resolve the case.